Medi24 is a telemedical advice center with the status of a Swiss doctor's office. An interdisciplinary team of over 120 specialists, including several doctors and carers, provides 24-hour telephone assistance for medical questions in all situations and circumstances. Services are offered in the following languages: Swiss German, German, French, Italian and English.
Our main activities are:
More than 4 million people have access to Medi24 through their healthcare carrier and doctor’s office networks. Since the service was launched in 1999, our healthcare specialists have conducted over 4.5 million medical advice consultations.
Medi24 is a member of the Allianz Partners Group, the world's leading provider of assistance services. The global network has its own emergency call centers, agents and partner organizations. This allows Medi24 to offer the most advanced and simplest form of medical assistance, at home and abroad.
Telemedical advice helps with specific health conditions or for general healthcare questions in an easily understandable, independent and scientific manner. The caller is given a recommendation as to the degree of medical urgency so they can embark on the right course of treatment.
5,000 people a day use our health advice line for severe medical conditions or for information on health matters or finding a care provider.
Medi24 also provides online consultations. Internet questions about symptoms and diseases, treatment and prevention are answered by our professional team of skilled health professionals.
Customers can ask questions using a contact form and, if necessary, upload photos of the affected parts of the body. A reply will be received on workdays within 48 hours. Requests as well as responses are transmitted in encrypted form and are protected against unauthorized access.
It can take some time to deal with your questions, so Medi24 cannot respond online to serious medical conditions or emergencies.
Permanent quality assurance at Medi24 is ensured through ongoing call analysis. Regular training of our employees ensures that consultations are based on the most up-to-date medical techniques and knowledge. Scientific studies are used to evaluate our service quality. The findings from these studies are transposed continuously into the Medi24 work routines.
Medi24 has been successful in eduQua certification since 2007.
Medi24 employs over 120 specialists. The services provided by the Medi24 telemedical consultation center are based on sound training, long years of professional experience, high social and communication skills as well as ongoing education and training.
Chairman of the Management Board
Dr. med. Regula Mettler
Member of the Management Board
Head of Telemedicine Platform