medi24

I have cold symptoms such as runny nose, cough, fever or sore throat.

250+

Medical professionals

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13.03.2026

Video call
Remaining days: 4

Medi24
Medical advice. Just a click away.

Medi24 is your Swiss partner for high-quality telemedical care: around the clock and in multiple languages. Over 250 medical professionals support hundreds of thousands of patients annually – by phone or digitally.

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95.8/100

Swiss Customer Service Excellence Award 2025

How it works

How it works

  1. 01

    Describe symptoms

    A short questionnaire or our virtual assistant helps you describe your symptoms for initial assessment.

  2. 02

    Consultation by specialists

    An experienced medical professional advises you by phone or video call.

  3. 03

    Receive personalised recommendation

    You’ll receive a tailored recommendation and, if needed, a digital prescription or referral to appropriate specialists.

Discover services

Our partnerships

Chosen and trusted by numerous partners.

Allianz Suisse
RVK
Kantonsspital Freiburg HFR
Galenica
Zur Rose
Viva Health Suisse
WELL
Compassana
KPT
Groupe Mutuel
Glarner Health Insurance
Krankenkasse Luzerner Hinterland
Einsiedler Health Insurance
Innova
Sumiswalder Health Insurance
Krankenkasse Birchmeier
April
Allianz Care
Visana
Helsana
CSS

What our patients say

4.5

Very friendly. I felt they were genuinely interested in my well-being.

MD

Michelle D.

Zurich

5.0

Friendly, competent and uncomplicated.
Request was reliably handled with SMS confirmation.

CK

Claudia K.

Wetzikon

5.0

The consultation was professional and helpful, I was then able to take further steps.

MH

Manuel H.

Winterthur

4.0

Fast and competent help at any time of day. The team helped me immediately.

SB

Stefan B.

Basel

5.0

Finally a telemedicine service that really works. Fast, reliable and professional.

PK

Peter K.

Geneva

4.0

Uncomplicated appointment scheduling and friendly consultation.

TW

Thomas W.

Lucerne

5.0

Excellent service!

AM

Anna M.

Bern

4.0

Great experience!

LS

Laura S.

St. Gallen

Frequently asked questions

Here you’ll find answers to the most important questions. If you can’t find what you’re looking for, please contact us.

Phone consultation
Online consultation
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