Welcome to Medi24

I have cold symptoms such as a runny nose, cough, fever, or sore throat.

Quick help

I would like a medical consultation by telephone.

To the telephone consultation

I would like to consult a doctor online, including medical findings.

To the online consultation

Medi24 Wins the Swiss Customer Service Excellence Award 2025!

Medi24 has been honored with the prestigious Swiss Customer Service Excellence Award, achieving an outstanding score of 95.8/100. This recognition is a testament to our commitment to always providing a service that puts our customers at the center.
The entire Medi24 team sincerely thanks you for this award and looks forward to continuing to set the standard for excellent customer service.

Electronic prescriptions, new at Medi24

Medi24, a leading telemedicine provider, is the first medical practice to launch a pilot for legally compliant electronic doctor's prescriptions in Switzerland. AD Swiss Net and HCI Solutions have developed a secure solution that meets the legal requirements of the Swiss Federal Ordinance on Medicinal Products (VAM).

Medi24 – Access to Care

Enter our virtual medical practice. Here you will receive competent advice on medical questions and uncomplicated help from our experts by telephone or via digital channels.

Would you like a telemedical consultation? Then call us right now or contact us via online form.

Our everyday heroes

Flavio is head of sales and products at Medi24.

Together with his team, Flavio is responsible for the development and sale of telemedical services.

At Medi24, the customer is king - Flavio and his team take care of the needs of business partners such as health insurers, hospitals and mobility companies. If our customers are doing well, we are satisfied and have fulfilled our mission!

Children are important to us

Our youngest customers are particularly close to our hearts - every fifth telemedical consultation at Medi24 is for children.

Medi24 not only supports children and their parents in Switzerland, but also supports with a commitment to the Dr. Beat Richner Foundation suffering children in Cambodia.

Cough, cold, fever – what to do?

During flu and cold season, we receive many inquiries on this topic. Many symptoms can be treated effectively at home, while others require medical assessment.

Our concise information leaflets help you identify symptoms correctly and take the right measures.

You will learn:

how to distinguish between flu and a common cold
what you can do to support yourself or your child
when you need medical assistance

Flu & cold in adults

Flu & cold in children

Telemedical advice

Personal, empahic and friendly.

Customers of our partner health insurance companies can call us for health complaints and medical questions. 365 days a year, around the clock. Please select your health insurance company from the list so that the correct consultation number is displayed.

Your health insurance carrier The hotline to call is

Select your health insurance first

Online consulting

Private, competent and digital.

Ask us questions using the online form and send us photos of medical concerns. Our experts will analyse your information and get back to you. Your data will of course be encrypted and treated in strict confidence.

The request concerns *

Salutation *

First name(s) *

Name *

Cellphone * (079 123 45 67)

* Mandatory field

It can take some time to deal with your questions, so Medi24 cannot respond online to serious medical conditions or emergencies.

Feedback

Share your experience with us.

At Medi24, we strive to provide our patients with the best possible telemedicine care. Your opinion is extremely important to us. We warmly invite you to share your feedback on our services. Whether it's compliments, critiques, or improvement suggestions, we are grateful for every feedback to continuously optimize our offerings.