Video consultations
for instant
medical advice

Video consultations

You can now benefit from our partnership with eedoctors with access to advice from specialist medical professionals via video consultation.

Our medical specialists are available to respond to your queries every day from 8 a.m. to 9 p.m. – including weekends and public holidays.


How to set up a free video consultation in six steps

Step 1: Before your initial consultation, call us on +41 31 337 06 71 to obtain your Medi24 partner code.

Step 2: Download the eedoctors app.

Icon Android Icon App Stor

Step 3: Register using the app.

Step 4: Read and accept the GTCs.

Step 5: Enter your Medi24 partner code when asked to do so.

Step 6: Activate your video consultation.

Your benefits

The video consultation service from eedoctors offers the following unique benefits:

  • Video consultations via a smartphone app
  • Instant access to medical specialists – no need to book an appointment
  • Available 365 days a year – worldwide
  • Skilled medical professionals from Switzerland
  • E-prescriptions available directly via the app if required

If you have any questions, please contact us on +41 31 337 06 71.