Video consultations

for instant medical advice

Video Consultations

You can now benefit from our partnership with eedoctors with access to advice from specialist medical professionals via video consultation.

Our medical specialists are available to respond to your queries every day from 8 a.m. to 9 p.m. – including weekends and public holidays.


How to set up a free video consultation in six steps

  1. Before your initial consultation, call us on +41 31 337 06 71 to obtain your Medi24 partner code.
  2. Download the eedoctors app.

    Laden im Google Play Store Laden im App Store
  3. Register using the app.
  4. Read and accept the GTCs.
  5. Enter your Medi24 partner code when asked to do so.
  6. Activate your video consultation.

Your advantages

The video consulting service from eedoctors is characterized by the following advantages:

  • Video consulting via smartphone app
  • Immediately a doctor - no appointment
  • Available 365 days a year - worldwide
  • Competent doctors from Switzerland
  • If required, you will receive an e-prescription directly on your smartphone.

If you have any questions, please contact us at +41 31 337 06 71.